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# 9 Main Statuses & Sub-Statuses of Shipments in TrackingMore

TrackingMore services use **9 key statuses** to auto-tag various delivery checkpoints when getting tracking information from the courier.

# Main Status of Shipments

|  **Status Name** | **status_code** | **Description**  |
| --- | --- | --- |
|  Info Received | inforeceived | The courier has received the package info and is about to pick up the package. |
| In Transit  |transit|  The package is in transit and has a good transportation condition.  |
|  Out for Delivery |pickup|  The package has arrived at the local point or is on the way to your home. |
| Failed Attempt  |undelivered|  The delivery of the package was attempted but failed due to some reasons. Usually, the courier will arrange another delivery soon. |
| Delivered  |delivered| The package has been delivered. Congratulations!  |
|  Not Found |notfound| The tracking info is not available currently. But you may track it after a while.  |
|  Exception |exception| The package might have been sent to the sender, damaged, lost or other exceptions.  |
| Expired  |expired|  The package has **no** tracking updates for **30 days** since the last tracking checkpoint updates before delivered |
| Pending  |pending| The package is pending as the courier did not return the tracking infomation.  |

#  Sub-Status of Shipments

| **Sub-Status Name** | **substatus_code** | **Description** |
| --- | --- | --- |
| Info Received | inforeceived001  | The package is waiting for courier to pick up |
| In Transit | transit001 | Package is on the way to destination |
| In Transit | transit002 | Package arrived at a hub or sorting center|
| In Transit | transit003 | Package arrived at delivery facility|
| In Transit | transit004 | Package arrived at destination country|
| In Transit | transit005 | Customs clearance completed|
| In Transit | transit006 | Item Dispatched|
| In Transit | transit007 | Depart from Airport|
| Pickup | pickup001 | The package is out for delivery|
| Pickup | pickup002 | The package is ready for collection|
| Pickup | pickup003 | The customer is contacted before the final delivery|
| Delivered | delivered001 | Package delivered successfully|
| Delivered | delivered002 | Package picked up by the addressee|
| Delivered | delivered003 | Package received and signed by addressee|
| Delivered | delivered004 | Package was left at the front door or left with your neighbour|
| Failed Attempt | undelivered001 | Address-related issues|
| Failed Attempt | undelivered002 | Receiver not home|
| Failed Attempt | undelivered003 | Impossible to locate the addressee|
| Failed Attempt| undelivered004 | Undelivered due to other reasons|
| Exception | exception004 | The package is unclaimed|
| Exception | exception005 | Other exceptions|
| Exception | exception006 | Package was detained by customs|
| Exception | exception007 | Package was lost or damaged during delivery|
| Exception | exception008 | Logistics order was cancelled before courier pick up the package|
| Exception | exception009 | Package was refused by addressee|
| Exception | exception010 | Package has been returned to sender |
| Exception | exception011 | Package is being sent to sender|
| Not Found | notfound002 | No tracking information found|
| Expired | expired001 | The package hasn't been updated for a month, or it hasn't arrived for two months. When this happens, please contact the Courier for more details|