> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.trackingmore.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Auto-correct Couriers with TrackingMore

TrackingMore auto-corrects any wrong courier info and updates the tracking status. When enabled, it helps solve shipments incorrectly showing "Not found". 

➡️ Modify settings for accurate carrier auto-correction

1. Go to your [TrackingMore settings](https://admin.trackingmore.com/settings) > [Couriers](https://admin.trackingmore.com/account/courier)

2. Enable the feature of "auto-correction" if you are under the lower plan than plus plan by clicking "enable" & go to upgrade to $39 or higher plan.
(You may find this doc about [upgrading plan](https://support.trackingmore.com/en/article/update-trackingmore-subscription-plan-upgradedowngrade-plan-1518fts/) useful)
![Enable "auto-correction"](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_5w2k5n.png)
![Upgrade](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1q54c1n.png)
3. Set up active couriers: go to "inactive" section & search the courier to be active, then "enable" it
![Set up active couriers](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1lyukln.png)
4. Set up exception rule for the active courier: go to "active" section, click "exception config" to set up more info: how long no update to be set as "exception" & tracking language
![Set up exception config](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_jcxcfe.png)

||| Note: 
||| 1. If you are under the plus or higher plan, you don't need to upgrade the plan;
||| 2. You can disable it anytime by clicking "disable" on the right top;
||| ![Disable auto-correction](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_aijbze.png)
||| 3. The tracking language depends on whether the courier official web supports it.