> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.trackingmore.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Check Shipment Reviews to Be Familiar With Shoppers’ Experience

TrackingMore shows shipment reviews to let merchants understand what kind of post-purchase experience their shoppers have got. This guide will tell you all everything about shipment reviews analytics.

➡️ Information to keep in mind

![](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1oammzj.png)

* With shipment reviews analytics, you can easily check both good and bad reviews. Plus, you get a breakdown of star ratings, and that gives you a clear idea about the areas where your brand excels and struggles.   
![](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_8uklgu.png)

* You can set the date range to check reviews gathered during your defined period. Plus, you can set carrier as a filter to identify the performance of your carrier partner.
| Date range is last 180 days max. 
![](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_nfzi7n.png)
![](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1edol55.png)

* What's more, you can get more precise results by simply monitoring top positive and negative tags.
![Top positive](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_fgh1aw.png)
![Top negative](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_192vbyw.png)

1. Top positive tags are **Contacted before delivery**, **Delivered early**, and **Delivered on time**

2. Top negative tags are **Stolen**, ** Damaged**, and **Delayed**

||| Shipment reviews feature is only available for **${color}[#f40606](Pro or higher)** plans.
||| Shipment reviews will only show on **${color}[#0ea003](delivered)** status shipments. 


Feeling something is wrong with our analytics? Get clarity from our support team now.