> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.trackingmore.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Settings for dropshipping

### Overview 
If you are using dropshipping method to ship your parcel, you can make some settings for dropshipping to increase your brand images. 


###### Supported carriers
Trackingmore supports tracking commonly seen dropshipping carriers: China Post, China EMS, ePacket, AliExpress Standard Shipping, Global Cainiao, YunExpress, CJ Packet, YanWen, 4PX, Sunyou, etc. 


###### Tracking page settings
First go to Tracking Page, there are two places where you may want to set up for your tracking page:

1. Tracking Page - Customize
![](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_u8q1d9.png)
Sometimes your customers may go far, looking up their orders with the tracking number somewhere else. You can allow your customers to track their orders only by order number + email or order number + phone number by the following steps:
![Order lookup by order number + email or order number + phone number](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_9q6wj4.png)

And you can hide carrier's info & tracking number, also only show destination address in the map or do not display map in case an origin country address is displayed.
![Hide carrier or tracking number in detailed info](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_wvjnjg.png)
![Show destination in map or do not display map](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1o7f6uw.png)

2. Masking rules

You can add any word masking rule to ensure that no dropshipping-related information appears in the tracking history.
e.g. Replace entries containing "Cainiao" with "Package in transit" 
![](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_w6gnkz.png)
![Replace "cainiao" entries with "package in transit"](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_ph6ykc.png)


###### Notifications settings
1. Trackingmore - Customer notifications
If you're using Trackingmore customer notifications (can be set in Notifications), please carefully choose some of those variables: {carrier}, {carrier_contact}, {tracking_code}, {track_link}, {detailed_status}.
![Customer notifications](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1ofs4k1.png)
![Variables](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_99aqf1.png)

2. Shopify Native Shipping Notifications
If you're using Shopify Native Shipping Notifications (can find guidelines in Settings > integrate with Shopify), remove tracking number and tracking link from Shopify email templates.
![Shopify settings - notifications](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1fgguhh.png)
![](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1w607bp.png)
![](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_11996wy.png)