> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.trackingmore.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Sub-status "exception010" & "exception011"

**About Sub-status "exception010" & "exception011"** in TrackingMore
![exception 010 & 011](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_198mrj.png)

For **sub-statuses (exception010 & exception011)**, the main status of the tracking number is fixed as **exception** unless the merchants mark as delivered manually; 
For **other exceptions**, if changing to be delivered actually later, the main status will be changed into **delivered** in TrackingMore portal.  

| So when your shipments are in exception010 (has been sent to sender) or exception011 (is being to sent to sender) first, then delivered actually later, you can only **manually** mark it as **Delivered** as it will normally show as "Exception" in our system;
| When other exceptions shipments are delivered later actually but with exception in TrackingMore System, this is a bug. Kindly please contact us to our official email address support@trackingmore.com or on the live chat.