Articles on: Tracking & Status

Update Time for Courier "DHL Germany" & "DHL ECommerce"

Shipment status/info for DHL Express and DHL ECommerce will only be updated except the period of 14:00(UTC) - 24:00(UTC) each day in our TrackingMore system.
So during 14:00(UTC) - 24:00(UTC) , if no shipment info updates, kindly please wait for 6-10hrs.
After that if still under no updates, please inform us in time to our service email address or on the live chat and we'll escalate it to our IT Department for a resolution which will take 1-2 business days usually.

Courier_code of DHL Express: dhl
Courier_code of DHL ECommerce: dhlglobalmail

Updated on: 23/03/2023

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