> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.trackingmore.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What if there is a Shipment Status Error?

**Senarios of Shipment Status Error**
The tracking info in [TrackingMore Shipments Page](https://admin.trackingmore.com/shipments/numbers) is not the same as that in the courier official web, in this case, you can update shipment by yourself.

**Solutions of Shipment Status Error**

| 👉 Solution Steps:
**1.  Update Shipment**
Update **One** or **Multiple** Shipments: choose one or more Tracking Number with the shipment status error--->Click **"update shipment"**
![Update Shipment](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1s8qzsf.png)
||| Note: The upper limit is 2,000 shipments per update
![The upper limit is 2,000 per update](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1pn3yr7.png)

**2. Contact TrackingMore customer service support**
If "Update Shipment" doesn't work, kindly please contact us to our service official email address support@trackingmore.com or on the live chat. Then we'll escalate it to our IT Department for a resolution. Usually it will take 1~2 business days to get it resolved.

For example, for Tracking Number LY414533093DE, courier name: Poste Italiane (courier_code: poste-italiane), TrackingMore system shows "in transit" while the courier official web shows "exception", after update shipment" doesn't work, please contact us. 

![TrackingMore system show wrong shipment status](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_18t89ai.png)
The courier official web shows exception here: https://www.poste.it/cerca/index.html#/risultati-spedizioni/LY414533093DE