> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.trackingmore.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why didn't I receive Webhook Notification?

### Reasons of no Webhook notifications
In the case you didn't receive webhook notifications, there are reasons below: 
1. Webhook notifications of statuses **NOT** setup 
2. Webhook setup **After** the new tracking info or new status updated by TrackingMore system
3. Tracking numbers **NOT** existing on TrackingMore shipments page

### Solutions of no Webhook notifications
1. When Webhook notifications of statuses **NOT** setup before, please go to [TrackingMore Webhooks](https://admin.trackingmore.com/developer/webhooks)  to enable all statuses or specific statuses. 
* Go to [TrackingMore Developer](https://admin.trackingmore.com/developer) > [Webhooks](https://admin.trackingmore.com/developer/webhooks)
* Add Webhook URL & description (${color}[#f50000](**4**) Webhook URLs max).
* Select statuses to start receiving updates (all statuses including info received, in transit, out for delivery, failed attempt, delivered, exception, expired, notfound or specific statuses from all statuses) 
![Add webhook URL](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1s2cfi1.png)
![All statuses](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_nrtnt6.png)
![Specific statuses](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_rma9n7.png)

2. When Webhook setup  **After** the new tracking info or new status updated by TrackingMore system, please **Push Webhook** manually in TrackingMore shipments page. 
![Push webhook](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_urfj98.png)

3. When Tracking numbers **NOT** existing on TrackingMore shipments page, please import tracking numbers first, then go to set Webhook statuses in the situation 1.
|| For importing shipmetns to TrackingMore, please refer to this doc: [4 ways to upload shipments to TrackingMore](https://support.trackingmore.com/en/category/tracking-status-10upygy/)