Articles on: Notification

SMS Notifications via TrackingMore

TrackingMore users can send the shipment notifications via SMS to their customers. End-users receive the SMS notifications on their registered phone numbers.


Make sure to input the "+" sign together with the country code, area code and phone number. TrackingMore follows phone number format rule: **+country code+number (no blank between country code & number) **


👨‍💻 Enable SMS Notifications

  1. Log in to your TrackingMore account
  2. Go to the Notifications tab to access 'Email & SMS' settings--->Choose "SMS" section
  3. Enable email notifications as per business requirements: notifications to your customers & to your internal users
  • Notifications to customers: enable one or more shipment statuses (transit, pickup,delivered, undelivered, exception) you want notifications to your customers & edit SMS template
  • Notifications to your internal users: you can go to "notifications to you" in "Email & SMS" notifications or go to TrackingMore settings
  • ---> Notifications to enable SMS notificaion for the 5 statuses(transit, pickup,delivered, undelivered, exception)



Note:
  • Right now there are only 5 shipment statuses both users & users' customers will receive mail with the shipment status updates.
  • You need edit each email template in each different shipment status.
  • Please make sure you fill in your customers' valid phone number when importing shipments so that your customers will receive the notificaions.


    • After email notification enabled, you can check whether email sent successfully in notifications history or in **events ** of a specific tracking number in shipments page.


    In case you need help with setting up email notifications, contact our customer service support team at support@trackingmore.com or on the live chat right away. 🙂


    Updated on: 30/05/2024

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