TrackingMore services use 9 key statuses to auto-tag various delivery checkpoints when getting tracking information from the courier.

Main Status of Shipments

Status Name	status_code	Description
Info Received	inforeceived	The courier has received the package info and is about to pick up the package.
In Transit	transit	The package is in transit and has a good transportation condition.
Out for Delivery	pickup	The package has arrived at the local point or is on the way to your home.
Failed Attempt	undelivered	The delivery of the package was attempted but failed due to some reasons. Usually, the courier will arrange another delivery soon.
Delivered	delivered	The package has been delivered. Congratulations!
Not Found	notfound	The tracking info is not available currently. But you may track it after a while.
Exception	exception	The package might have been sent to the sender, damaged, lost or other exceptions.
Expired	expired	The package has no tracking updates for 30 days since the last tracking checkpoint updates before delivered
Pending	pending	The package is pending as the courier did not return the tracking infomation.

Sub-Status of Shipments

Sub-Status Name	substatus_code	Description
Info Received	inforeceived001	The package is waiting for courier to pick up
In Transit	transit001	Package is on the way to destination
In Transit	transit002	Package arrived at a hub or sorting center
In Transit	transit003	Package arrived at delivery facility
In Transit	transit004	Package arrived at destination country
In Transit	transit005	Customs clearance completed
In Transit	transit006	Item Dispatched
In Transit	transit007	Depart from Airport
Pickup	pickup001	The package is out for delivery
Pickup	pickup002	The package is ready for collection
Pickup	pickup003	The customer is contacted before the final delivery
Delivered	delivered001	Package delivered successfully
Delivered	delivered002	Package picked up by the addressee
Delivered	delivered003	Package received and signed by addressee
Delivered	delivered004	Package was left at the front door or left with your neighbour
Failed Attempt	undelivered001	Address-related issues
Failed Attempt	undelivered002	Receiver not home
Failed Attempt	undelivered003	Impossible to locate the addressee
Failed Attempt	undelivered004	Undelivered due to other reasons
Exception	exception004	The package is unclaimed
Exception	exception005	Other exceptions
Exception	exception006	Package was detained by customs
Exception	exception007	Package was lost or damaged during delivery
Exception	exception008	Logistics order was cancelled before courier pick up the package
Exception	exception009	Package was refused by addressee
Exception	exception010	Package has been returned to sender
Exception	exception011	Package is being sent to sender
Not Found	notfound002	No tracking information found
Expired	expired001	The package hasn't been updated for a month, or it hasn't arrived for two months. When this happens, please contact the Courier for more details

Updated on: 25/01/2024