About TrackingMore Shipment Statuses
About "Exception" Shipment Stauts
What's "exceptions" Shipments? The package might have been sent to the sender, damaged, lost or other exceptions. How to identify "exception" shipments in TrackingMore? There are 2 methods to identify "exception" shipments in TrackingMore. ➡️ Basic Method It comprises multiple ways to identify exception shipments Search Specific "Exception" shipments Go to the TrackingMore Shipments Page and insert tracking numbers in the search fiPopularHow can we test TrackingMore status
Please use TrackingMore test courier to test all TrackingMore features, including Shipment Tracking, Tracking API, Push Webhook Notification, Tracking page etc. The step to add test shipment: Create shipment by using test tracking number Select courier TEST Carrier or Input couriercode: test-carrier Add the test shipment Test shipment listSome readers8 Main Statuses & Sub-Status of Shipments in TrackingMore
TrackingMore services use 8 key statuses to auto-tag various delivery checkpoints when getting tracking information from the courier. Main Status of ShipmentsSome readersSub-status "exception010" & "exception011"
About Sub-status "exception010" & "exception011" in TrackingMore exception010 & exception011 For sub-statuses (exception010 & exception011), the main status of the tracking number is fixed as exception unless the merchants mark as delivered manually; For other exceptions, if changing to be delivered actually later, the main status will be changed into delivered in TrackingMore portal.Few readers
4 Ways to Upload Shipments to TrackingMore
Import a Shipment/Multiple Shipments by TrackingMore API
How to Import Shipments by TrackingMore API You can use our TrackingMore API V4 to import a shipment or multiple shipments Import a shipment: Create a tracking API "Create A Tracking" API ImporSome readersImport Multiple Shipments to TrackingMore by CSV
How to Import Multiple Shipments to TrackingMore by CSV Upload a CSV file to import shipments automatically to your TrackingMore account. Download a full version CSV template. In one CSV file, 10,000 tracking numbers can be imported. Go to TrackingMore Shipments Page Click CSV Import Download full version template Input valid Tracking Numbers in Column trackingnumber & the correct Carrier Code in Column couSome readersImport a Shipment to TrackingMore by TrackingMore Web
How to Import a Shipment to TrackingMore Go to TrackingMore Shipments Page Click Add Shipment Enter a valid Tracking Number & choose the correct Courier Name to add a shipment successfully or enter a valid Tracking Number only to get an auto-detect carrier result to add a shipment successfullySome readersAuto Sync Shipments to TrackingMore by Connecting Stores with TrackingMore
How to connect your Stores with TrackingMore to get an Automatic Synchronization of your orders to TrackingMore TrackingMore provides various 3rd-party applications including Amazon, WooCommerce and other platforms. You can connect your store to us & we will auto sync your orders to your TrackingMore account. Log in TrackingMore account—>Go to "Apps"—>Choose one App: Amazon/Woocommerce/Google Fetch CSV/Klaviyo—>Add Apps Add Apps (https://storage.crisp.chat/users/helpFew readers
CSV Import & Export
Export TrackingMore Shipments
Download TrackingMore tracking data to get a complete account of shipments tracked in TrackingMore. Get details like trackingnumber, courier code, order number, delivery status, delivery date etc. 💡 Do you know? Filters can be defined to customize the export results. 📤 Export data in CSV format Go to TrackingMore Shipments page Set up filters Click “Export” to export shipments Shipments Export (https://storage.crisp.chat/users/heSome readersHow to Export Shipment Reports in Custom Format & Default Format
Overview TrackingMore allows merchants to easily customize their shipment reports the way they want. You can add or remove the fields as per your needs using the Custom format. 📢 What you’ll learn In this tutorial, we’ll discuss: How to use the custom CSV export format (https://support.trackingmore.com/en/article/how-to-export-shipment-reports-in-custom-format-default-format-1l4r2zx/6-how-to-use-the-custoFew readers
Troubleshooting Shipment Status Issues
What if there is a Shipment Status Error?
Senarios of Shipment Status Error The tracking info in TrackingMore Shipments Page is not the same as that in the courier official web, in this case, you can update shipment by yourself. Solutions of Shipment Status Error 1. Update Shipment Update One or Multiple Shipments: choose one or more Tracking Number with the shipment status error—>Click "update shipment" Update Shipment (https://storagFew readersHow to handle with "Notfound" Shipments?
What's "NotFound"? The tracking info is not available currently. But you may track it after a while. Reasons & Solutions of "NotFound" Shipment Status in TrackingMore Shipments Page There are 4 reasons which may lead to "notfound" in TrackingMore Shipments Page. Under the wrong courier 👉 Solution: Change courier Select a Tracking Number Search & change to the right courier (https://storaFew readersUpdate "Pending" Statuses
All recently added or imported shipments within your TrackingMore account are tagged with "Pending" status, and queued up for tracking in batches. TrackingMore automatically gets the latest tracking information from couriers every 4-6 hours and update shipment status. If "Pending" status still shows for long, it usually means that the courier does not have any delivery information for the tracking number yet. Also, please check if the tracking number is correct, and contact the courier if nFew readersWhat if there is Missing Data in Tracking Info?
The tracking info in TrackingMore Shipments Page is not full as that in the courier official web, in this case, you can contact TrackingMore customer service support at service@trackingmore.org or on the live chat. Then we'll escalate it to our IT Department for a resolution. Usually it will take 1~2 business days to get it resolved.Few readers
About Update Time of Shipment Info
Update Time for Courier "DHL Germany" & "DHL ECommerce"
Shipment status/info for DHL Express and DHL ECommerce will only be updated except the period of 14:00(UTC) - 24:00(UTC) each day in our TrackingMore system. So during 14:00(UTC) - 24:00(UTC) , if no shipment info updates, kindly please wait for 6-10hrs. After that if still under no updates, please inform us in time to our service email address service@trackingmore.org or on the live chat and we'll escalate it to our IT Department for a resolution which will take 1Few readersHow frequently does TrackingMore System update my Shipment Info?
In general, Trackingmore system will auto track your packages every 4-6 hours. For Express, our system will update every imported shipment every 4-6 hours. For Post, our system will update every imported shipment every 6-8 hours. For AWB, there is no update time as it is tracked through the track inteface. You can go to this link: https://www.trackingmore.com/aircargo/ to track your air cargo.Few readers
Origin & Destination Country Tracking
TrackingMore automatically updates tracking information for both origin and destination country for international shipments of postal service (e.g. China Post, USPS). All the tracking checkpoints from both the couriers or locations are clubbed together under a single tracking number for a better understanding. However, not all destination postal service provides tracking info and TrackingMore may not support tracking of the destination courier. CSV Import Specify destinationcouFew readersCreate and Manage Shipment Views
Overview TrackingMore Tracking’s shipment visibility module allows you to create and save custom views for your shipment records based on certain conditions and criteria to quickly view the important shipment information to your business and manage shipments more efficiently. Additionally, the default views (filters) can be edited and renamed with revised filters to better suit your needs. . Custom shipments view can include a set of custom filters, sorting criteria, search results, customFew readers