Articles on: Tracking & Status

What if there is a Shipment Status Error?

Senarios of Shipment Status Error
The tracking info in TrackingMore Shipments Page is not the same as that in the courier official web, in this case, you can update shipment by yourself.

Solutions of Shipment Status Error

👉 Solution Steps:
1. Update Shipment
Update One or Multiple Shipments: choose one or more Tracking Number with the shipment status error--->Click "update shipment"
Update Shipment
Note: The upper limit is 2,000 shipments per update
The upper limit is 2,000 per update

2. Contact TrackingMore customer service support
If "Update Shipment" doesn't work, kindly please contact us to our service official email address or on the live chat. Then we'll escalate it to our IT Department for a resolution. Usually it will take 1~2 business days to get it resolved.

For example, for Tracking Number LY414533093DE, courier name: Poste Italiane (courier_code: poste-italiane), TrackingMore system shows "in transit" while the courier official web shows "exception", after update shipment" doesn't work, please contact us.

TrackingMore system show wrong shipment status
The courier official web shows exception here:

Updated on: 30/05/2024

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