Articles on: Tracking & Status

Update "Pending" Statuses

All recently added or imported shipments within your TrackingMore account are tagged with "Pending" status, and queued up for tracking in batches. TrackingMore automatically gets the latest tracking information from couriers every 4-6 hours and update shipment status.

If "Pending" status still shows for long, it usually means that the courier does not have any delivery information for the tracking number yet. Also, please check if the tracking number is correct, and contact the courier if need be.

TrackingMore will continue tracking until the courier updates on it's server.

The “Pending” status changes to “Expired” if the carrier does not provide tracking information updates for over 30 days. TrackingMore will stop tracking the shipment.

Updated on: 23/03/2023

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