About "Exception" Shipment Stauts

What's "exceptions" Shipments?

The package might have been sent to the sender, damaged, lost or other exceptions.

How to identify "exception" shipments in TrackingMore?

There are 2 methods to identify "exception" shipments in TrackingMore.

➡️ Basic Method

It comprises multiple ways to identify exception shipments

1. Search Specific "Exception" shipments

Go to the TrackingMore Shipments Page and insert tracking numbers in the search field to find exception shipments.

2. Filter "Exception" shipments by status

Go to the TrackingMore Shipments Page and set status exception shipments using filters.

3. Sort "Exception" shipments by status

Go to the TrackingMore Shipments Page and simply sort exception shipments.

4. Filter exception shipments based on the checkpoint date

Go to the TrackingMore Shipments Page and set the checkpoint date to find out the most recent exception shipments.

➡️ Advanced method

👉 Set auto alerts for yourself and your team

Go to the Notifications and choose "notifications to you" , then scroll down to Exception to enable email or SMS notification or both.

How to handle exception shipments using TrackingMore?

1. Add labels to exception shipments that need attention, for example, add "return to sender" label
2. Filter shipment by added labels
3. Set up an automated email workflow to notify customers when the shipment status updates to/remains an exception

How can I get detailed data about my exception shipments?

Go to the TrackingMore admin Home Page > Check exception shipment percentage & calculation.

Updated on: 22/03/2023