About "Exception" Shipment Stauts
What's "exceptions" Shipments?
The package might have been sent to the sender, damaged, lost or other exceptions.
How to identify "exception" shipments in TrackingMore?
There are 2 methods to identify "exception" shipments in TrackingMore.
➡️ Basic Method
It comprises multiple ways to identify exception shipments
- Search Specific "Exception" shipments
Go to the TrackingMore Shipments Page and insert tracking numbers in the search field to find exception shipments.
- Filter "Exception" shipments by status
Go to the TrackingMore Shipments Page and set status exception shipments using filters.
- Sort "Exception" shipments by status
Go to the TrackingMore Shipments Page and simply sort exception shipments.
- Filter exception shipments based on the checkpoint date
Go to the TrackingMore Shipments Page and set the checkpoint date to find out the most recent exception shipments.
➡️ Advanced method
👉 Set auto alerts for yourself and your team
Go to the Notifications and choose "notifications to you" , then scroll down to Exception to enable email or SMS notification or both.
How to handle exception shipments using TrackingMore?
- Add labels to exception shipments that need attention, for example, add "return to sender" label
- Filter shipment by added labels
- Set up an automated email workflow to notify customers when the shipment status updates to/remains an exception
How can I get detailed data about my exception shipments?
Go to the TrackingMore admin Home Page > Check exception shipment percentage & calculation.
Updated on: 22/03/2023
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