Lookup Widget: Track Orders by Tracking Number or Order Number with Email/Phone Number
How can I set "track orders by tracking number or order number with email/phone number" for my customers?
Step 1: Go to TrackingMore App--->Tracking Page--->Customize
![Customize tracking page](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_gvs00n.png)
Step 2: Go to sections--->Order lookup widget
![Order lookup widget](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1hqrsxm.png)
Step 3: Enable tracking numbers or order number with email/phone number or both, & you can also change the color of track button, track button text, track border & input text
![Enable lookup by tracking number & order number with email](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_19az7jz.png)
![Enable lookup by order number with phone number](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_17o73n3.png)
![Enbale lookup by order number with email](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1o6zcy.png)
Step 4: Don't forget to "save"
![Save](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1nmqm5u.png)
Note:
1. When you enable track orders by order number with email/phone number, valid order number, valid email address & valid phone number are required to be input at the same time, then it will show track result.
Here is the example:
![](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1jt0a32.png)
![](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_6rjlrl.png)
2. When you don't change track button color, it will be default as the color in consistent with your web color.
Step 1: Go to TrackingMore App--->Tracking Page--->Customize
![Customize tracking page](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_gvs00n.png)
Step 2: Go to sections--->Order lookup widget
![Order lookup widget](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1hqrsxm.png)
Step 3: Enable tracking numbers or order number with email/phone number or both, & you can also change the color of track button, track button text, track border & input text
![Enable lookup by tracking number & order number with email](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_19az7jz.png)
![Enable lookup by order number with phone number](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_17o73n3.png)
![Enbale lookup by order number with email](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1o6zcy.png)
Step 4: Don't forget to "save"
![Save](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1nmqm5u.png)
Note:
1. When you enable track orders by order number with email/phone number, valid order number, valid email address & valid phone number are required to be input at the same time, then it will show track result.
Here is the example:
![](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_1jt0a32.png)
![](https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_6rjlrl.png)
2. When you don't change track button color, it will be default as the color in consistent with your web color.
Updated on: 19/09/2023
Thank you!