Why didn't I receive Webhook Notification?

Reasons of no Webhook notifications

In the case you didn't receive webhook notifications, there are reasons below:

1. Webhook notifications of statuses NOT setup
2. Webhook setup After the new tracking info or new status updated by TrackingMore system
3. Tracking numbers NOT existing on TrackingMore shipments page

Solutions of no Webhook notifications

1. When Webhook notifications of statuses NOT setup before, please go to TrackingMore Webhooks to enable all statuses or specific statuses.

• Go to TrackingMore Developer > Webhooks
• Add Webhook URL & description (4 Webhook URLs max).
• Select statuses to start receiving updates (all statuses including info received, in transit, out for delivery, failed attempt, delivered, exception, expired, notfound or specific statuses from all statuses)

2. When Webhook setup After the new tracking info or new status updated by TrackingMore system, please Push Webhook manually in TrackingMore shipments page.

3. When Tracking numbers NOT existing on TrackingMore shipments page, please import tracking numbers first, then go to set Webhook statuses in the situation 1.

Updated on: 31/08/2023