There are some good tips on how to customize a beautiful tracking page:

Q: Where can I find the global courier contact information?

Global Courier Contact Info <ol> <li>Go to TrackingMore <a href="https://www.trackingmore.com/carriers.html">Courier</a></li> <li>Search any courier in the list and click the courier <img src="https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_99h6kb.png" alt="Search a courier" /></li> <li>You will find the courier contact info <img src="https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/image_2qq4ft.png" alt="Find the courier contact info" /></li> </ol> ||| Note: some couriers may not provide contact detail.

${color}#f50505 Tracking Page: Tracking Page >> Classic >> Customize

1. Customize order lookup widget

${color}[#f50f0f](Show or hide Tracking Number:) for customers who have no tracking numbers or merchants who don't want their customers to see the tracking number for some reasons (e.g. dropshippers), it's suggested to hide tracking number
${color}[#f50f0f](Show or hide Email & Order Number:) for customers who have no email left on the order, it's suggested to hide email & order number
${color}[#f50f0f](Show or hide Placeholder:) if you want your customers to see clear what input text to be input in the box, you can open it; while if you feel it's duplicate with the title, you can close it
${color}[#f50f0f](Show or hide Border:) showing or hiding it based on your own web design
${color}[#f50f0f](Customize colors of tracking button, tracking button text, tracking border, input text:) For easier & simpler customizing, tr

Question 2

7 Causes of the "Pending" Status

Accepted Answer

We understand you may get frustrated seeing the "Pending" status. This quick guide is to help you quickly identify what causes "Pending" and make the most out of the publicly available tracking tools on (TrackingMore.com).

1. The tracking number you entered is wrong.

Please double-check the tracking number you entered earlier. Our system can't provide tracking updates if the tracking number is incorrect. Make sure to follow the best practices below:

Don't put a space or hyphen ("-") between the characters;
To track shipments in bulk, enter one tracking number per line;
If the tracking number is very long, check whether you missed any characters;
If the tracking number consists of both numbers and letters, don't mix the lookalikes, such as I and 1 (one), as well as O and 0 (zero).

2. The tracking number hasn't been registered in the courier's system yet.

Once you enter a tracking number, TrackingMore retrieves tracking information from couriers in real time. If the tracking number has just been generated, chances are the courier has not picked it up. In this case, even the courier's official Track and Trace tool will respond with a "Pending" error. In this case, you need to retry after a day or two. If the issue persists, you'd better contact the online retailer, wholesaler, or manufacturer from whom you placed the order. This is because some merchants might be able to generate tracking numbers much earlier before pickup.

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Question 3

Check Remote Area

Accepted Answer

Check if the package is sent to remote places where shipping charges are more than normal. Here is Remote Area Checker for your reference.

Right now we only support DHL/UPS/FedEx/TNT remote area checker.

There are 2 ways to check remote area:

1. Check remote area in TrackingMore remote area page

Check one remote area Go to Remote Area Checker ---> Select one carrier or all from DHL/UPS/FedEx/TNT/All & Enter one country & postal code separated by a space each line ---> Click "track"
Check multiple remote areas Go to Remote Area Checker ---> Click "import" ---> Select one carrier or all & download the csv file ---> Fill in the file & click "choose file" ---> Click "upload"

2. Check remote area via TrackingMore API

V3 check remote area API: ${color}#ee1717 is ${color}#e71313
V2 check remote area API: ${color}[#ee1717](postcode & country) are ${color}#e71313 You can download country_code here: https://s.trackingmore.com/a

Question 4

Where can I find the global courier contact information?

Accepted Answer

Global Courier Contact Info

||| Note: some couriers may not provide contact detail.

Question 5

How to Connect WooCommerce with TrackingMore

Accepted Answer

TrackingMore Parcel Tracking Plugin Installation on WooCommerce

${youtube}How to connect WooCommerce with TrackingMore

Installation Steps

1) Install & Activate TrackingMore Plugin in WordPress Admin

Login in WordPress admin account
Click Plugins
Click Add New
Click Install Now
Click Activate,
Then you can search key words TrackingMore in plugins---> installed plugins to see it in the list

2) Click "Permalinks" in WordPress Settings

Scroll down your mouse to Settings in WordPress admin
Click Permalinks
Click Save Changes, then you will see TrackingMore Plugin there below

3) Activate Commonly Used Couriers & Open "Use Track Button" in TrackingMore Plugin Settings

Click **TrackingMore **Plugin
Activate your commonly used carriers in Carrier section by one clicking in the carrier box & search the carrier's name to choose it
Open Use Track Button

Question 6

Which courier is supported by TrackingMore platform？

Accepted Answer

TrackingMore supports over 1000+ couriers, you can check whether a courier you want is supported in our TrackingMore or not in 2 ways:

Download the Courier List Download the courier list & search the courier name you want to find out whether it's supported or not.
Search the courier name in the TrackingMore courier frontpage to find it out

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