How to handle with "Notfound" Shipments?

What's "NotFound"?

The tracking info is not available currently. But you may track it after a while.

Reasons & Solutions of "NotFound" Shipment Status in TrackingMore Shipments Page

There are 4 reasons which may lead to "notfound" in TrackingMore Shipments Page.
Under the wrong courier
👉 Solution: Change courier


Note 1: If "change courier" doesn't work for a while, kindly please click retrack icon as the below screenshot shows

Note 2: You can also bulk change courier by filtering notfound & wrong courier, plus "change courier"


The courier is not in our supported list
👉 Solution: Submit "adding new carrier" info (This also applies to AWB)
Please provide us the following info to our official service email address support@trackingmore.com or on the live chat.

For Courier
Courier official website:
Your monthly shipment under this courier:
Courier tracking link:
5-10 available tracking numbers:
Other necessary info (total volume of all carriers monthly):

For AWB
Awb official website:
Your monthly shipment under this awb:
Awb tracking link:
5-10 available awb numbers:
Other necessary info (total volume of all carriers & awb monthly):

Normal: Right carrier & the official web has not tracking info
👉 Solution: In this case, kindly please wait for the updates from the official web & we TrackingMore will automatically get the latest tracking information from carriers every 4-6 hours.

Bug: Right carrier & the official web has tracking info but notfound in TrackingMore system
👉 Solution: In this case, you can retrack the tracking number by clicking the "retrack" icon on the right part "action"

If it still doesn't work after "retrack", kindly please contact us to our service email address support@trackingmore.com or on the live chat. Then we'll escalate it to our IT Department for a resolution. Usually it will take 1~2 business days to get it resolved.

Updated on: 30/05/2024