Articles on: Tracking & Status

How to handle with "Notfound" Shipments?

What's "NotFound"?

The tracking info is not available currently. But you may track it after a while.


Reasons & Solutions of "NotFound" Shipment Status in TrackingMore Shipments Page

There are 4 reasons which may lead to "notfound" in TrackingMore Shipments Page.

  1. Under the wrong courier

👉 Solution: Change courier

Select a Tracking Number

Search & change to the right courier

Note 1: If "change courier" doesn't work for a while, kindly please click retrack icon as the below screenshot shows

Retrack

Note 2: You can also bulk change courier by filtering notfound & wrong courier, plus "change courier"

Bulk change courier


  1. The courier is not in our supported list

👉 Solution: Submit "adding new carrier" info (This also applies to AWB)

Please provide us the following info to our official service email address support@trackingmore.com or on the live chat.


For CourierCourier official website:Your monthly shipment under this courier:Courier tracking link: 5-10 available tracking numbers: Other necessary info (total volume of all carriers monthly):


For AWBAwb official website:Your monthly shipment under this awb:Awb tracking link: 5-10 available awb numbers: Other necessary info (total volume of all carriers & awb monthly):


  1. Normal: Right carrier & the official web has not tracking info

👉 Solution: In this case, kindly please wait for the updates from the official web & we TrackingMore will automatically get the latest tracking information from carriers every 4-6 hours.


  1. Bug: Right carrier & the official web has tracking info but notfound in TrackingMore system

👉 **Solution: In this case, you can retrack the tracking number by clicking the "retrack" icon on the right part "action"

Retrack a notfound Shipment

If it still doesn't work after "retrack", kindly please contact us to our service email address support@trackingmore.com or on the live chat. Then we'll escalate it to our IT Department for a resolution. Usually it will take 1~2 business days to get it resolved. **

Updated on: 30/05/2024

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