Articles on: TrackingMore App on Shopify

Lookup Widget: Track Orders by Phone Number

How can I set "track orders by phone number" for my customers?


Step 1: Go to TrackingMore App--->Tracking Page--->Customize
Customize tracking page


Step 2: Go to sections--->Order lookup widget
Order lookup widget


Step 3: Enable tracking numbers or order number with email/phone number or both, & you can also change the color of track button, track button text, track border & input text
Enable lookup by order number with phone number



Step 4: Don't forget to "save"
Save


Note:
  • When you enable track orders by order number with phone number, valid order number & valid phone number are required to be input at the same time, then it will show track result.
  • Phone number must be input together with order number so that it will show track result.
  • Updated on: 19/09/2023

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