About TrackingMore Shipment Statuses
7 Causes of the "Pending" Status
We understand you may get frustrated seeing the "Pending" status. This quick guide is to help you quickly identify what causes "Pending" and make the most out of the publicly available tracking tools on (TrackingMore.com). 1. The tracking number you entered is wrong. Please double-check the tracking number you entered earlier. Our system can't provide tracking updates if the tracking number is incorrect. Make sure to follow the best practices below: Don'tPopularHow can we test TrackingMore status
Please use TrackingMore test courier to test all TrackingMore features, including Shipment Tracking, Tracking API, Push Webhook Notification, Tracking page etc. The step to add test shipment: Create shipment by using test tracking number Select courier TEST Carrier or Input couriercode: test-carrier Add the test shipment Test shipment listSome readers9 Main Statuses & Sub-Statuses of Shipments in TrackingMore
TrackingMore services use 9 key statuses to auto-tag various delivery checkpoints when getting tracking information from the courier. Main Status of ShipmentsSome readersAbout "Exception" Shipment Stauts
What's "exceptions" Shipments? The package might have been sent to the sender, damaged, lost or other exceptions. How to identify "exception" shipments in TrackingMore? There are 2 methods to identify "exception" shipments in TrackingMore. ➡️ Basic Method It comprises multiple ways to identify exception shipments Search Specific "Exception" shipments Go to the TrackingMore Shipments Page and insert tracking numbers in the search fiSome readersSub-status "exception010" & "exception011"
About Sub-status "exception010" & "exception011" in TrackingMore exception 010 & 011 For sub-statuses (exception010 & exception011), the main status of the tracking number is fixed as exception unless the merchants mark as delivered manually; For other exceptions, if changing to be delivered actually later, the main status will be changed into delivered in TrackingMore portal.Few readers
4 Ways to Upload Shipments to TrackingMore
Import a Shipment/Multiple Shipments by TrackingMore API
How to Import Shipments by TrackingMore API You can use our TrackingMore API V4 to import a shipment or multiple shipments Import a shipment: Create a tracking API "Create A Tracking" API (https://storage.crisp.chat/users/helpdesk/website/e0174a0b5e49b000/imagexotkz8Few readersImport Multiple Shipments to TrackingMore by CSV
How to Import Multiple Shipments to TrackingMore by CSV Upload a CSV file to import shipments automatically to your TrackingMore account. Download a full version CSV template. In one CSV file, 10,000 tracking numbers can be imported. Go to TrackingMore Shipments Page Click CSV Import Download full version template Input valid Tracking Numbers in Column trackingnumber & the correct Carrier Code in Column couFew readersImport a Shipment to TrackingMore by TrackingMore Web
How to Import a Shipment to TrackingMoreFew readersAuto Sync Shipments to TrackingMore by Connecting Stores with TrackingMore
Overview How to connect your Stores with TrackingMore to get an Automatic Synchronization of your orders to TrackingMore TrackingMore provides various 3rd-party applications including Amazon, WooCommerce and other platforms. You can connect your store to us & we will auto sync your orders to your TrackingMore account. 📢 What you’ll learn In this tutorial, we’ll show you how to: Connect Stores with TrackingMore in General (https://support.trackingmore.com/en/article/auto-synFew readers
CSV Import & Export
Export TrackingMore Shipments
Download TrackingMore tracking data to get a complete account of shipments tracked in TrackingMore. Get details like trackingnumber, courier code, order number, delivery status, delivery date etc. 💡 Do you know? Filters can be defined to customize the export results. 📤 Export data in CSV format Go to TrackingMore Shipments page Set up filters Click “Export” to export shipments Shipments Export (https://storage.crisp.chat/users/heFew readersHow to Export Shipment Reports in Custom Format & Default Format
Overview TrackingMore allows merchants to easily customize their shipment reports the way they want. You can add or remove the fields as per your needs using the Custom format. 📢 What you’ll learn In this tutorial, we’ll discuss: How to use the custom CSV export format (https://support.trackingmore.com/en/article/how-to-export-shipment-reports-in-custom-format-default-format-1l4r2zx/6-how-to-use-the-custoFew readers
Troubleshooting Shipment Status Issues
How to handle with "Notfound" Shipments?
What's "NotFound"? The tracking info is not available currently. But you may track it after a while. Reasons & Solutions of "NotFound" Shipment Status in TrackingMore Shipments Page There are 4 reasons which may lead to "notfound" in TrackingMore Shipments Page. Under the wrong courier 👉 Solution: Change courier Select a Tracking Number Search & change to the right courier (https://storaFew readersWhat if there is a Shipment Status Error?
Senarios of Shipment Status Error The tracking info in TrackingMore Shipments Page is not the same as that in the courier official web, in this case, you can update shipment by yourself. Solutions of Shipment Status Error 1. Update Shipment Update One or Multiple Shipments: choose one or more Tracking Number with the shipment status error—>Click "update shipment" Update Shipment (https://storagFew readersUpdate "Pending" Statuses
All recently added or imported shipments within your TrackingMore account are tagged with "Pending" status, and queued up for tracking in batches. TrackingMore automatically gets the latest tracking information from couriers every 4-6 hours and update shipment status. If "Pending" status still shows for long, it usually means that the courier does not have any delivery information for the tracking number yet. Also, please check if the tracking number is correct, and contact the courier if nFew readersWhat if there is Missing Data in Tracking Info?
The tracking info in TrackingMore Shipments Page is not full as that in the courier official web, in this case, you can contact TrackingMore customer service support at support@trackingmore.com or on the live chat. Then we'll escalate it to our IT Department for a resolution. Usually it will take 1~2 business days to get it resolved.Few readers
About Update Time of Shipment Info
How frequently does TrackingMore System update my Shipment Info?
In general, Trackingmore system will auto track your packages every 4-6 hours. For Express, our system will update every imported shipment every 4-6 hours. For Post, our system will update every imported shipment every 6-8 hours. For AWB, there is no update time as it is tracked through the track inteface. You can go to this link: https://www.trackingmore.com/aircargo/ to track your air cargo.Few readersUpdate Time for DHL Related Carriers
For DHL, DHL ECommerce, DHL Netherlands, DHL Global Forwarding, and DHL Poland Domestic, our system updates the shipment information every to hours. If there are still no updates after that period, please inform us promptly by emailing our service team at support@trackingmore.com or through our live chat. We will then escalate the issue to our IT Department for resolution, which typically takes color f10909 (1-2 businessFew readers
Origin & Destination Country Tracking
TrackingMore automatically updates tracking information for both origin and destination country for international shipments of postal service (e.g. China Post, USPS). All the tracking checkpoints from both the couriers or locations are clubbed together under a single tracking number for a better understanding. However, not all destination postal service provides tracking info and TrackingMore may not support tracking of the destination courier. CSV Import Specify destinationcouFew readersCreate and Manage Shipment Views
Overview TrackingMore Tracking’s shipment visibility module allows you to create and save custom views for your shipment records based on certain conditions and criteria to quickly view the important shipment information to your business and manage shipments more efficiently. Additionally, the default views (filters) can be edited and renamed with revised filters to better suit your needs. . Custom shipments view can include a set of custom filters, sorting criteria, search results, customFew readersHow to Perform Actions for Bulk Shipments?
Overview You can now perform bulk actions for all the shipments on the shipment visibility dashboard in your TrackingMore Tracking admin. Previously, you could only perform bulk actions for 20 shipments at a time, but now that limit is lifted. You can take multiple actions for all or more than 20 shipments or all shipments simultaneously. 📢 What you’ll learn In this tutorial, we’ll show you how to: Shipment selection (https://support.trackingmore.com/en/article/how-to-perform-actioFew readersHow to Manually Update the Shipment Status?
Overview TrackingMore Tracking’s Shipment module allows merchants to manually update the status of individual and bulk shipments to Delivered, Returned to sender. Subsequently, the merchants can also update the delivery date and time of the shipment(s) they mark as delivered to include the data in deriving accurate analytics. This shipment is particularly useful for merchants when the carriers do not provide or update the package checkpoint once it reaches the destination. In those scenariFew readersHow to Archive & Unarchive Shipments?
Overview You can manually archive and unarchive shipments on TrackingMore shipments page. How to Archive & Unarchive Shipments? Go to TrackingMore Shipments page Select the shipments you want to be archived (you can select specific shipments or filter some shipments here) Click ... and choose Archive Shipment ArchiveFew readers